FAQ

Below are answers to some of the questions we're asked most often. If you can't find what you're looking for, please contact us — we're always happy to help.

How much does delivery cost?

We offer free mainland UK delivery on steel sections, RSJs, and playground rubber chippings. Timber products are charged at £25.00 for orders under £300.00, with free delivery on timber orders over £300.00. Some remote areas may require an additional charge, and we do not currently deliver to Northern Ireland or the Channel Islands. Full details are on our Delivery & Lead Times page.

How long will my order take to arrive?

Lead times vary by product. As a guide, most items arrive within 3–5 working days, while RSJs / universal beams and playground rubber chippings take 5–10 working days. These are estimates rather than guarantees, and free delivery does not mean express delivery — heavier and made-to-order items take a little longer.

Do you cut steel to size?

Yes. We offer a cutting service on steel sections — you buy a full length and can have it cut to your specified sizes, and you keep all the offcuts. Cutting is a paid service selected on the product page. Please note that because cut-to-size items are made to your specification, they are non-returnable except where faulty.

Can I return an item if I change my mind?

Yes, for eligible items. We offer a 30-day money-back guarantee on unused items returned in their original condition. However, cut-to-size and made-to-order items cannot be returned or refunded unless they are faulty or not as described, as they are cut to your specification. Return postage on change-of-mind returns is the customer's responsibility. Full details are on our Refund Policy page.

What if my item arrives damaged or faulty?

If anything arrives damaged, faulty, or not as described, contact us promptly with your order number and photos. We'll arrange a replacement or full refund at no cost to you. Please inspect heavy and palletised items on delivery where possible and report any visible damage straight away.

Can I track my order?

Tracking is available for smaller items sent by standard courier. It is not available for our metal products (sheet, RSJs, sections) or playground chippings, as these are delivered by pallet courier or our own in-house delivery service. We'll keep you updated on these orders directly.

Will I need help offloading heavy items?

For large, long, or heavy items, you may need to provide assistance to offload at the delivery point, as our drivers cannot always offload heavy goods alone. Where this applies, it will be made clear at the time of order, so please make sure suitable access and help are available on the delivery day.

Do you provide a VAT invoice?

Yes. We're a VAT-registered UK business and provide a VAT receipt for every order, showing the net amount, VAT charged, and total — everything you need for your accounts or to reclaim VAT. See our VAT & Pricing page for more.

Are your prices inclusive or exclusive of VAT?

Because we serve both trade and DIY customers, our prices are shown both inclusive and exclusive of VAT where indicated. The final VAT-inclusive total is always confirmed at checkout.

Do you offer trade or bulk pricing?

Yes. For larger or repeat orders we can provide a trade price. Send us your requirements via our contact page and we'll prepare a fully itemised quote.

Which grade of steel do I need?

The right grade depends on your project and load. For anything structural or load-bearing, you should use the grade and size specified by your structural engineer. Our Steel Grades & Standards page explains the common grades, and you're welcome to contact us if you're unsure.

Should I book my builder before my order arrives?

We kindly ask customers not to book builders, contractors, or engineers until your full order has been delivered and checked. Occasional delays or split deliveries can happen, and we cannot be responsible for costs arising from labour being booked before goods have arrived in full.

Can I share photos of my order on social media?

Absolutely — we'd love to see them. If you're happy with your order, feel free to tag us or share your photos.

Still have a question? Get in touch and we'll be glad to help.