Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses across most parts of the UK*, straight to your doorstep.

* (We do NOT ship to Northern Ireland or any of the Channel Islands).

LOST/MISSING PACKAGES

Rackerman are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location and also by item.

We aim to achieve delivery within 3 - 5 working days on on the majority of items but please allow a maximum of 5-10 working days AFTER processing time to receive your items. The longer delivery times times mainly apply to our metal items (sheets, RSJs, sections ect) and playground chippings.

*This doesn’t include our 2 day processing time.

*All shipping times exclude clearance/courier delays

TRACKING INFORMATION

Tracking is not available for our metal items (sheets, RSJs, sections ect) and playground chippings as we either use pallet couriers or an in-house delivery system. However for smaller items tacking will be available.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.