Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses across most parts of the UK*, straight to your doorstep.

* (We do NOT ship to Northern Ireland or any of the Channel Islands).

LOST/MISSING PACKAGES

Rackerman are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location and also by item. Please allow a maximum of 5 working days AFTER processing time to receive your items. Thank you. **

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/courier delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.