Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping on most products from our warehouses across most parts of the UK*, straight to your doorstep. To find out which items qualify for free shipping, please contact us.

  • (We do NOT ship to Northern Ireland or any of the Channel Islands).

An additional delivery fee and longer delivery timeframes may be given to certain customers that are in places that are difficult to deliver to eg Aberdeen, Scottish Highlands, Cornwall ect. We will be in contact due course. Thank you for understanding.

 

TIMBER PRODUCTS

Our timber sheets and lengths are items that we charge delivery on. We charge £25.00 delivery for orders below £300.00 and provide FREE DELIVERY for orders over £300.00. All prices on our website already include VAT.


LOST/MISSING PACKAGES

Rackerman are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

SHIPPING TIME

Shipping time varies by location and also by item.

We aim to achieve delivery within 3 - 5 working days on on the majority of items but please allow a maximum of 5-10 working days AFTER processing time to receive your items. The longer delivery times times mainly apply to our metal items (sheets, RSJs, sections ect) and playground chippings.

*This doesn’t include our 2 day processing time.

*All shipping times exclude clearance/courier delays

TRACKING INFORMATION

Tracking is not available for our metal items (sheets, RSJs, sections ect) and playground chippings as we either use pallet couriers or an in-house delivery system. However for smaller items tracking will be available.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.