Returns and Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Once we receive your package, we will begin the process of refunding your money. 

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• you have ordered the wrong size 

WE DO NOT ISSUE ANY REFUNDS ON THE FOLLOWING CUT TO SIZE ITEMS: OAK AND BEECH WOOD WORKTOPS, MILD STEEL BEAMS, MILD STEEL COLUMNS, MILD STEEL ANGLE, MILD STEEL BOX/RECTANGLE SECTION, MILD STEEL SQUARE BAR, MILD STEEL CIRCLE BAR.

Please contact us if you have any questions or queries before ordering.

Thank you.