Shipping policy

We deliver across mainland UK using a combination of our own in-house delivery service and trusted pallet couriers, depending on the product. This page explains our delivery charges, lead times, and what to expect. If you have a question about delivery for a specific product, please contact us.

Delivery charges

  • Free delivery on steel sections, RSJs, and playground rubber chippings to mainland UK.
  • Timber products are charged at £25.00 for orders below £300.00, with free delivery on timber orders over £300.00.
  • Prices on our website are shown inclusive and exclusive of VAT where indicated.

We do not currently deliver to Northern Ireland or the Channel Islands. Some remote areas (for example, the Scottish Highlands, Aberdeen, and parts of Cornwall) may require an additional delivery charge or a longer lead time. If this applies to your order, we will contact you before proceeding.

Lead times

Lead times vary by product and location. As a general guide, from the point your order is processed:

  • Most items (steel sheet, chequer plate, box and angle section, timber): 3–5 working days.
  • RSJs / universal beams and playground rubber chippings: 5–10 working days.

These are estimates, not guarantees. Free delivery does not mean express delivery — heavier and made-to-order items naturally take a little longer. Early bookings are given priority.

Offloading on heavy items

For large, long, or heavy items, you may need to provide assistance to offload at the delivery point, as our drivers are not always able to offload heavy goods alone. Where this applies, it will be made clear at the time of order. Please make sure suitable access and help are available on the delivery day.

Tracking

Tracking is available for smaller items sent by standard courier. It is not available for our metal products (sheet, RSJs, sections) or playground chippings, as these are delivered by pallet courier or our own in-house delivery service. We will keep you updated on these orders directly.

Split deliveries

For logistical reasons, items in the same order may sometimes arrive in separate deliveries, even where combined delivery was expected. This is normal and does not mean any part of your order is missing.

Important: please do not book tradespeople until your order is complete

We kindly ask all customers not to book builders, contractors, or engineers until your full order has been delivered and checked. While we work hard to deliver on time, occasional delays or split shipments can occur due to stock, courier schedules, or product size and weight. To avoid unnecessary costs, please only arrange installation or labour once you have received and inspected your entire order. Rackerman Limited cannot be held responsible for any costs arising from tradespeople being booked before goods have arrived in full.

Incorrect addresses

Please make sure your billing and delivery addresses are correct before placing your order. We cannot be held responsible for orders that fail to arrive due to an incorrect address provided at checkout. If we have made an error, we will put it right at no cost to you.

Bank holidays and seasonal periods

Over bank holidays and seasonal periods, some of our warehouses may not be operating, which can extend delivery times. If you need a delivery estimate for a specific product during these periods, please contact us.

Questions?

If you have any other questions about delivery, please contact us and we'll be glad to help.

Last updated: May 2026